Frequently asked Questions

Use our contact form if the answer is not here

General


What is your refund policy?
Subject to Australian Consumer laws, refunds are not offered for entry to an Expo unless you pay to enter within 15 minutes of closing time or the building has to be evacuated. Entry fee refund is then available. Exhibitors who paying a booking fee have paid us to reserve space for them, pending payment of the full amount. This is not a deposit, it is a non refundable fee paid to prevent anyone else booking that space.

What payment methods do you accept?
For entry to an expo we accept only cash or pre-booked entry vouchers and on-line coupons when offered. Exhibitors may direct deposit to our bank account as detailed on their invoice.

Do you offer an affiliate program?
Yes! What's more we pay very well too. You can signup to our affiliate program here.

What are your hours of operation?
General hours are:
9:00am to 5:30pm, Monday to Friday.


What type of security do you use to safeguard personal information?
We use high-grade 256 bit encryption to secure any financial transactions. All client information is stored on a password protected hard drive kept under lock and key when not being used. We do not and never will sell personal information - including email addresses to anyone.

How do I know when you are planning for an Expo?
The best way to keep in touch with us and be kept informed about expo dates and other exciting happenings is to subscribe to our mailing list. We promise not to flood you with junk! There is a link to add your email address at the foot of all our webpages. You can unsubscribe whenever you like, no questions asked.

Where can I find your Terms and Conditions?
You can view our Expo entry Terms and Conditions at the entrance of all our Expos. Exhibitors are required to sign an agreement containing the terms and conditions for them.

How can I contact you?
You can reach us via phone or email. Click here for more information.

For Exhibitors


What are your terms and conditions for exhibiting?
Generally we expect you to have an understanding of Australian Consumer laws, not interupt other
exhibitors and provide a professional display. Written terms and conditions you are required to agree to are provided with your invoice.

Can we set up our stand the day before the expo?
Generally... Yes. Unless special arrangements are needed. We will notified you if this in not available prior to your offer.

How do I find out if I can exhibit with you?
Give us a call or send us a message. We have a limit of 10% of exhibitors in any one catagory. In plain English this means if we have 70 exhibitors, you can expect up to 7 other businesses doing exactly the same as you do. In reality only 2 or 3 groups of wedding professionals ever reach the limit. This is why the earlier you contact us the greater your chance of being an exhibitor.